What happens if my phone battery is dead during an inspection?

As a passenger, you are responsible for being able to show your valid, digital ticket at all times. This includes ensuring your phone is charged.

If your battery is dead, the inspector cannot verify your ticket. They will likely issue an increased fare (EBE / fine) because you are considered to be traveling without a valid ticket at that moment.

Please do not pay the full fine. Since you do have a valid subscription, this can be reduced to a small processing fee.

Here is what to do:

1. Contact us (TicketPlus+).

2. We will provide you with a certificate of validity ("Gültigkeitsbescheinigung") for the time of the inspection.

3. You can submit this certificate to the transport company that issued the fine. The fine will then be canceled, and you will only have to pay the processing fee (usually around €7.00).

Pro tip: We recommend carrying a small power bank on longer journeys to avoid this situation.