First, please make sure you have tapped the QR code symbol in the app to display the full-screen, valid ticket (as explained in "How do I show my ticket during an inspection?").
If the ticket still cannot be scanned, please be assured: Your ticket is genuine and 100% valid (it is UIC code protected).
If an inspector issues you an increased fare (EBE / fine) because their scanner failed, please contact us immediately (via our contact form).
We will check your ticket and provide you with a certificate of validity ("Gültigkeitsbescheinigung") which you can then submit to the transport company to have the fine canceled or reduced.
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