How does the login work? Do I need a password?

By default, our login process is password-free to make it simple and secure.

1. Standard Login (Password-Free):

• On the login page (website or app), enter the email address associated with your account.

• We will immediately send a one-time password (OTP) to that email address.

• Open the email and enter the code to log in.

2. Optional: Setting a Password

• After you log in, you have the option to set a permanent password in your "My Account" section.

• If you have set a password, you can use either your email and password or the password-free email code to log in.

3. Alternative Logins:

• You can also log in using Google Login or Apple Login.

Very Important: You must always use the exact same email address and login method that you used when you originally purchased your ticket.

For example, if you bought your ticket using your "max@gmail.com" address via Apple Login, you must also use Apple Login (with that same email) to access your account in the app. If you try to log in using the regular email method, our system may not find your ticket.