How does the new customer bonus or switching bonus work?

Modified on Mon, 17 Nov at 5:46 PM

1. What is the bonus?

The bonus is a €20 mobility credit for rides with our sharing partners (e.g., Dott, Bolt, or Lime). Please note: A cash payout or a deduction from the ticket price is not possible.

2. How to qualify for the bonus

To be eligible, please make sure you have completed these two steps:

Subscribe to our newsletter: You are signed up for our newsletter with your email address and have confirmed your registration.
Buy the Deutschlandticket: You have purchased a valid Deutschlandticket via our website or app.

3. How to redeem your bonus in the app

Once your ticket is active for the first time, please follow these instructions:

Download the TicketPlus+ App: If you haven't already, get the free TicketPlus+ App from the Apple App Store or Google Play Store.
Log in with your purchase email: Sign in to the app with the same email address you used to buy your ticket. This is crucial so we can link your account to your bonus.
Find the bonus button (in the first month): As soon as your ticket becomes valid for the first time (e.g., on the 1st of the month), you will find a button labeled "€20 New Customer Bonus" on the app's home screen (the "D-Ticket" tab).
Get bonus & copy codes: Click the button. You will automatically be assigned a €20 voucher for one of our partners (Lime, Dott, or Bolt). Copy the voucher codes that are displayed.
Redeem code with the partner: Open the respective provider's app and paste the copied code into their voucher section to redeem it.

If you need help redeeming, here are instructions from the providers:

One last tip: You can view all your active vouchers at any time in the app. Just go to the Mobility+ tab and tap on My Vouchers.