How can I change my name or date of birth on my ticket?

You can change the personal details (name or date of birth) on your ticket yourself, but please note that this change can only be made once and is irreversible.

You can make the change in two places:

1. In the TicketPlus+ App:

   • Open the app and go to the "Profile" tab.

   • Tap on "Edit Profile & Address".

   • Enter your correct name and/or date of birth and click "Save change".

2. On the Website (Web App):

   • Log in to your account on our website.

   • Go to the "My Account" section.

   • Click on "Update Profile"

   • Enter your correct name and/or date of birth and save the changes.

Important: Your old ticket will become invalid immediately after you save. The change will appear on your new, valid ticket within approximately 5 minutes. Please be very careful before confirming the change.