If you want to leave us completely, you can cancel your subscription at any time.
The Strict Deadline (Tariff Regulations): To cancel for the upcoming month, you must submit the cancellation by the 10th of the current month.
Example: If you want to stop paying in November, you must cancel by October 10th.
If you are late: If you cancel on the 11th, the subscription will continue for one more month before ending.
How to cancel:
In the App: Go to the "Profile" tab and select "My Subscription".
On the Web: Click on "My Ticket". Then simply select "Cancel Subscription".
Can I subscribe again later? Yes, of course! However, since we delete your payment data for security reasons upon cancellation, you will have to re-enter all your details when you return.
Tip: If you just need a break, use the Pause function instead – it keeps your data ready for a quick return!
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