Cancellation of my purchase within 14 days?

Unfortunately, our hands are tied under collective bargaining law if a ticket has already been issued. You may have already used the ticket in the meantime.

As the Deutschlandticket subscription is a distance selling contract for the transport of passengers, the statutory right of cancellation in accordance with Section 312 (8) BGB does not apply. There is therefore no right of cancellation from the time the ticket is issued.

Unfortunately, it is only possible to cancel for the following month. Cancellations in accordance with German tariff law are possible until the 10th of a month for the following month (e.g. until 10 November for December).

You can easily pause your ticket in the TicketPlus+ app (same effect as cancellation) or cancel it permanently in your account.