This can have a few common reasons. Please check these four points, starting with the most common one.
1. You are logged in with the wrong account.
This is the most common reason for a missing ticket, especially if you paid with Apple Pay or Google Pay. These services often auto-fill your purchase with a different email (e.g., your Apple ID or Google account email) than the one you expected to use.
Solution: Please check your email inboxes for our order confirmation. The email address that received the confirmation is the only one linked to your ticket.
Log out of the app.
Log back in using the correct email address and the correct login method (e.g., if you bought with Google Login, you must log in with Google Login).
2. Your ticket is not valid yet (Timing).
The system activates the ticket for the upcoming month at a specific time.
Your ticket for the next month will only appear in the app on the 1st of that month at approximately 3 a.m.
This also applies to the very first ticket you purchased, if you bought it for a future month.
3. You purchased your ticket from a different provider.
Our app can only display tickets that were purchased directly from TicketPlus+. If you bought your Deutschlandticket from Deutsche Bahn, your local transport authority (e.g., BVG, MVG), or any other provider, it will not appear in our app.
Solution: Please use the app of the provider where you made the purchase to display your ticket.
4. A payment has failed.
If a payment for your subscription failed, no valid ticket could be issued for the month.
Solution: Please log in to your account on our website (not the app) and check the "My Ticket" section for any failed payments or outstanding orders. Once the payment is settled, your ticket will be activated.
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