10 Most Frequently Asked Questions (9)

I'm logged in to the app, but I don't see my ticket. Where is it?

Modified on Mon, 24 Nov, 2025 at 10:39 AM
Incorrect name: How can I change my personal details (name + date of birth) on my ticket?

Modified on Mon, 24 Nov, 2025 at 10:41 AM
How do I receive my invoice?

Modified on Mon, 24 Nov, 2025 at 10:43 AM
How can I change my email address from my account / app?

Modified on Mon, 24 Nov, 2025 at 10:45 AM
How does the new customer bonus or switching bonus work?

Modified on Mon, 24 Nov, 2025 at 10:46 AM
How can I manage my ticket subscription (pause, cancel) and what are the deadlines?

Modified on Fri, 27 Jun, 2025 at 1:58 PM
My payment has failed. What do I do now?

Modified on Mon, 24 Nov, 2025 at 10:48 AM
Why do I get a message during the order process that my e-mail address is already taken?

Modified on Mon, 24 Nov, 2025 at 10:50 AM
Cancellation of my purchase within 14 days?

Modified on Mon, 24 Nov, 2025 at 10:52 AM