I see a charge from TicketPlus+, but I didn't buy a ticket. What should I do?

If you see a debit on your account but don't have an active subscription, please check the following first: Could a family member (e.g., partner or child) have purchased a ticket using your card details?

If this is not the case, it could be a sign of identity theft. Please contact us immediately via the contact form. Ideally, attach a screenshot of the transaction from your banking app. We will investigate the matter right away and take the necessary steps to help you.