This message appears during the purchase process if an account with that email address already exists in our system.
It is not possible to buy a second ticket or start a new subscription by going through the main purchase process again with the same email.
What to do:
Log in to your existing account: Please go to our app or website and log in with that email address.
Manage your subscription:
If you had a previous subscription that is paused or canceled, you can easily reactivate it within your account.
If you were just trying to access your active ticket, logging in is the correct way to see it.
If you are certain you have never registered with us before, please contact our support team.
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