What should I do if I have a problem with the service (accident, broken scooter, order)?

In all cases related directly to the partner's service or product, please contact the respective partner's customer support.

We at TicketPlus+ provide you with the voucher code for "Your Plus+", but the partner is always responsible for providing the actual service.

This applies, for example, to:

• Problems with an e-scooter or car-sharing vehicle (e.g., Lime, DEER)

• Questions about your order (e.g., Zalando, SIRPLUS)

• Technical issues with the partner's app (e.g., Headway)

Only the partner can provide direct assistance with these issues.