First, check the cause. The most common reasons are insufficient funds or a missing security confirmation in your banking app.
Note on security: Most banks require you to approve online payments immediately via Fingerprint, FaceID, or TAN in your banking app. Please have your app ready!
How to fix it:
If this was your first purchase: Don't worry, no order has been created yet. Simply try the purchase process again and make sure to confirm the payment in your banking app immediately.
If your monthly renewal failed: Your subscription is currently paused. We have sent you an email with a payment link – simply click it to pay. Alternatively, log in to your account, go to "Orders and Invoices", and click "Pay now" next to the open order. Once paid, your ticket is valid again immediately ✅.
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