I redeemed a voucher, but money was still debited from my account. Why?

Don't worry, this usually has a simple explanation. Please check two things:

1. Is it an authorization hold? Especially with mobility partners (e.g., Lime, DEER), this is often just a temporary security hold (authorization). The provider reserves a small amount to verify your payment method before applying the voucher credit. This hold is usually canceled automatically after a few days.

2. Check the final invoice: Please always check the final invoice or statement from the partner (not just the authorization hold in your banking app). The voucher should be correctly applied there.

If the discount is actually missing from your final bill, please contact the partner's support team directly (e.g., Zalando, Lime), as they are responsible for all billing.