You can cancel your Deutschland-Ticket monthly up to the 10th of the previous month. To do this, go to your profile settings in the TicketPlus+ app or web (https://www.ticket-plus.app/my-account/subscriptions/). There you can pause or cancel your ticket.
Pause 24 hours before the end of the month: With the pause function of the TicketPlus+ app, you can pause indefinitely at no extra cost. This saves you the hassle of cancelling and having to go through the purchase process again if you change your mind. Please note that a pause of the TicketPlus+ subscription must be received at least 24 hours before the end of the month.
Important: If you receive an error message when you try to cancel, this means that you have an outstanding payment (failed payment) with us. In this case, our system will not let you cancel as you still owe us money. Please write us an email here via the contact form and we will find a solution.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article